Your safety is our top priority. It’s one of the main things we consider when designing and operating our trips. Here’s some of the ways we help to keep you safe, and a few of the things you can do to make your trip memorable for all the right reasons.
Before you travel:
We monitor travel alerts provided by the Australian, UK, USA and Canadian governments on a daily basis. Before a tour goes on sale we assess any risks and decide how to reduce and manage these. If we determine that an entire trip, part of a trip or an activity is too risky we won’t do it. It’s as simple as that. If we can’t address the issues and improve conditions we might modify an itinerary, change the accommodation or even decide not to travel to a certain location. Our overseas staff and local leaders are trained to address any health and safety concerns during trips. Before you travel, we’ll give you an emergency phone number. You’ll also get comprehensive pre-departure information, with information about vaccinations and other relevant health issues. We’ll also tell you if there’s any special clothing or equipment you need to bring.
During your trip:
You local leader is trained in first aid and always carries a first aid kit. Being a local means that if something does go wrong they know fastest and most effective way to get help. We’ll also give you a 24-hour emergency number in addition to the emergency destination telephone number.
What you can do:
Read through all the information we send you. If you’ve got any questions we’re always available to help. Keep an eye out for travel alerts by consulting your local Foreign Office. We also monitor these daily so that we can modify tours if necessary. Get some medical travel advice about the countries you are visiting, particularly about vaccinations and the type of personal first aid kit you should carry. Make sure you tell us any medical conditions, special needs or dietary requirements you might have. Get your vaccinations and take relevant medication well before travelling so they have time to take effect.