Good or bad customer service can make or break a company. And when you’re working in the travel sector, it can mean the different between the experience of a lifetime and an experience you want to forget.
Many companies are claiming to be ‘customer focused’ these days, but in February and March 2014 we invited the Investor in Customers external accreditation and awards body to come into Peregrine HQ and conduct a survey, amongst customers and staff, to see just how customer focused we are. The IIC asked 2300 Peregrine customers what they thought of our service and when the results came in, we were awarded with a two star ‘Outstanding’ Investor in Customers award. We’re humbled by the feedback you provided for us and pleased so many of you are happy with our service. Despite this brilliant news, there’s always room for improvement so we’ll be gunning for the three-star rating (the highest the IIC award) next time they come around. Thank you so much for your support over the past 36 years, here’s to the next 36. And here’s to you – the people who make it all possible. - Steve Wroe, General Manager, Marketing - Australia/New Zealand