Bookings FAQ

These FAQs should give you all the information you need on booking and paying for our trips. If however you want to talk things through with us or have a query that's not covered here just get in touch. We also have lots of general FAQs about our trips here.

The booking process

Selecting a trip

Find the right trip - the trip details will tell you everything you need to know about each trip - what you'll do, where you'll go - and having a look at our trip itineraries and highlights will give you a flavour of what to expect. Remember you can chat through options with our travel experts if you want some help deciding.

Check departure dates and availability. We don't offer trips all year round, for the simple reason that some times are better than others to visit certain places. If there aren't departure dates that suit you, chat to one of our consultants. Tell them about the kind of holiday you want. They'll be full of suggestions - we run over 100 trips, and cover every continent, so we're sure we've got the perfect adventure for you at the time you want to go!

How can I book one of your trips?

That's easy. You can book our trips online, over the phone, or if you're in Australia visit one of our offices, and we'll help you with your booking. All our contact details and office locations are here. You can also book our trips through travel agents.

What information is required to make a booking?

You'll see on our booking form that standard personal (including date of birth) and contact details are needed, and, if you're paying by credit card, full details of the card you're paying with. Passport details are important for certain trips, for example for obtaining permits for trekking the Inca Trail or visiting Mountain Gorillas in Uganda. Your passport needs to be valid for at least six months after the return date of your trip.

How do I know which trips are available?

The online dates and availability pages for each of our trips give details of the booking status - whether the trip is closed, if places are still available and if so how many remain to be filled. Also check the 'guaranteed' column - if a trip is listed as guaranteed, that means we've reached the minimum number for the trip to go ahead but that there may still be limited places remaining. If a trip states availability as 'on request', that means we need to confirm availability with our operations staff - call us and we'll check for you.

Payment

When do I pay?

You've got options. You can pay in full when you make the booking, or, if you book more than 56 days in advance (90 for polar trips), you can pay a deposit. Whether you pay in full or just a deposit, your place is confirmed.  If you pay a deposit, the final payment is due in full 56 days before the departure of your trip (90 days for polar trips). If you book your trip fewer than 56 days before the departure date, you'll need to pay in full.

If you want to hold a place on a trip but need a little time before you pay - to sort out getting time off from work, for example, or checking airline prices and availability - that's fine. Select 'pay later' on our online booking page, and no payment is taken. The place on the trip is reserved for three working days and one of our travel consultants will get in touch within this time to finalise the booking.

What are the different payment methods?

  • Credit card: for online payments, we only accept Visa and Mastercard. If you want to pay by American Express or Diners Club, please call us and we will process the payment over the phone.
  • Direct deposit

    Pay your deposit directly into the Peregrine bank account:

    Account Name: Peregrine Adventures Pty. Ltd.
    Details: National Australia Bank
    BSB No. 083-091
    Account No. 463094816

    Important: Please enter your Booking Reference (above) and surname as "your reference".

  • BPAY:

    BPay your payment via Internet or phone banking.

    Payments via BPAY take 2 working days to process.
    Please ensure you allow adequate time prior to your payment due date.

      • Biller Code: 768499

      Telephone & Internet Banking - BPAY

      Contact your bank, credit union or building society to make this payment from
      your cheque, savings or credit card account.
      More info: BPAY

  • Cheque:

    Please make cheques payable to 'Peregrine Adventures' and post to:

    Peregrine Adventures
    Level 4/380 Lonsdale Street,
    Melbourne VIC, 3000

    Important: Please write your surname and Booking Reference (above) on the back of the cheque.

  • What's included in the price?

    Our prices will always include accommodation, your tour leader, transport on tour and entrance fees to all major highlights. But it's best to look at particular trip pages online or chat with our travel experts to find out what specifically is included for the trip you're interested in. Meals are also often included, and essential, high quality equipment for activities as well. Our brochures and online trip pages give you an overview of what's included, and the detailed pre-departure information pack gives you the lowdown on what you should bring.

    The prices do not include international flights. We can assist with all your travel plans, including international flights - we have access to wholesale airfares at great prices - just get in touch.

    Financial security

    We know that online security is essential, and protecting your credit card and personal details is the highest priority for us. You can rest assured your details are always secure when you make a booking with us: our website uses Secure Sockets Layer technology (SSL), the leading technology in encryption, so your transaction and all your personal details are safe.  And we use SecurePay to process our online payments. PCI DSS (Payment Card Industry Data Security Standard) compliance is a strict security standard that Visa and MasterCard have introduced to ensure personal information is properly protected. SecurePay holds the highest level of PCIDSS accreditation.

    When you book with Peregrine, you can also rest assured that you're traveling with a company that is financially secure. In Australia, we are a member of The Travel Compensation Fund (www.tcf.org.au). To be a member, companies must satisfy various financial criteria, including capital and reserve levels, client travel accounts and working capital levels. The company currently satisfies these requirements and no additional funds are considered necessary to satisfy the TCF.

    Post-booking, pre-departure

    Okay, I've booked. What happens next?

    Once you've reserved your place, we'll send you confirmation. We'll also set you up with a My Peregrine account, and give you your login details. My Peregrine is our online service that allows you to manage your booking, make sure you have everything you need for your trip, and give you the opportunity to connect, share and communicate with fellow travellers. Once you receive your My Peregrine login details (or create an accountnow), just login at the top right corner of this website and take a look around.

    How do I manage my booking?

    If you have any queries about your booking, contact our travel consultants or log in to My Peregrine - here you can update your personal and contact details, let us know any relevant information (for example, passport information). We'll also be in touch as your trip approaches, with useful information about your trip, destination and what you can discover on My Peregrine.

    What about all the information I need for the trip?

    We'll send you a comprehensive pre-departure information pack shortly after you've reserved your place. From a detailed day-to-day itinerary, to optional extras, to advice on visas and vaccinations, fitness and what to pack - this info pack has all the details you need to help with your preparations. And we're always on the end of the phone, or ready to answer emails, happy to deal with any queries you may have or give you additional information.

    And my final documents?

    We'll send you final documents at least 30 days before the departure date of your trip. These contain the practical information you need for your trip - your travel itinerary, contact numbers, where and when the trip starts, details of any additional services you have booked with us (such as flights, additional accommodation, transfers and insurance) and so on.